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Frequently Asked Questions

What kinds of characters compose my Username?

Your username must be at least six characters long and no longer than 20 characters. It cannot be all numbers, but can be all letters, and it can contain any number of special characters such as $, *, or #.
In the My Profile menu, you’ll find account identification information like your user name, email address, and security phone numbers (for verification codes and text message banking). You also have the ability to update the fields within this section.   

What kinds of characters compose my Password?

Your password must be at least six characters long and no longer than 20 characters. It cannot be all numbers, but can be all letters, and it can contain any number of special characters such as $, *, or #. Newly created passwords are not case sensitive as of November 2012.
In the My Profile menu, you’ll find account identification information like your user name, email address, and security phone numbers (for verification codes and text message banking). You also have the ability to update the fields within this section, including your password.   

May I export my list of transactions from an account to Quicken (QFX) and Quick Books (QBO)?

After you have a signed in, and are viewing a particular account on an account history page, you may extract all transactions within the selected date range to Quicken (QFX) or Quick Books (QBO) by clicking “Export” in the upper right-hand corner of that list. Note: If no transactions are available for an account within the selected date range, the “Export” option will be grayed out (disabled) and cannot be selected.

Why doesn’t my computer recognize me? Why is it asking me for a verification code?

New security measures have been implemented to improve your online banking security. It now uses verification codes to authenticate yourself and to ensure that it’s the true owner trying to access their online banking accounts. When the system doesn’t recognize the computer you’re using, you will be requested to receive a new verification code sent your phone either via text or voice. You will then enter that code when prompted to do so, in order to move forward and view your accounts. If you wish to bypass the verifications code on subsequent logins, you can select to remember your device upon logging in so that we recognize your device the next time you log in and not require you to complete this step again.

Why can’t I transfer money to a particular account?

You may transfer money to and from your HomeTown Bank accounts by going to “Move Money” and then “Make a Transfer” after you have logged in. Simply enter the transfer amount, and select the FROM account and the TO account. If one of your accounts is not available in the list to be selected, please call us at (409) 763-1271 to reactive accounts that haven’t been used in 90 days and the account will then appear in the list for a transfer.

Did You Know?

Giving your Account Nicknames

After logging in, click on My Profile in the upper right corner. Just under My settings, you’ll see Account Nicknames where you can name your account “My Savings,” “Janet’s Checking,” “College Fund” or anything else that you’d like!

Changing the Order in which your Accounts are Listed

Your account categories have been set up automatically to display in the following order: checking, savings, money market, certificate of deposit, credit cards, and loans. However, if you happen to have multiple accounts within a given category (for example, 3 checking accounts), you can change the display order of those accounts by carefully choosing its nickname (see above) alphabetically, so that the accounts display in the order you want. For example, “My Checking Account” will display before “William’s Checking Account”.

What’s my full account number?

When you’re viewing the transaction list/ account history on a particular account, you can view the full account number by clicking “See Account Details” in blue just under the “Balance” and “Available Balance” to the right. You may then click “Hide Account Details” so that information is no longer visible. Note: If it’s a checking account, the number can also be found at the bottom of a physical check.

Viewing Check Images

When you’re viewing the transaction list/ account history on a particular account, you can view cashed or cleared checks (front and back) by clicking on the check number in the list. Click the close button at the bottom of the window when you are finished viewing the check. Typically, all check images are displayed online for 90-120 days, then they expire and cannot be displayed. An expired check number cannot be “clicked” on. If you need to view a check image for a specific check that was cashed more than 120 days ago, please contact Customer Service at (409) 763-1271 to see if the check image can be retrieved for you.