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Online Bill Pay

Q: How do I pay someone new?

To add a payee, simply type the name of the person or company in the “Need to pay someone new?” field and click Add. You will be asked a few questions, like your account number or where you send your payment. Fill out the form, click the Add payee button and you are ready to make a payment. Note: If you don’t have any payees set up, or just a few, some common payee suggestions will be displayed at the bottom of the page. If you see anyone there you need to pay, click their name to begin the Add process.
When scheduling a payment to any new payee, please select a send date that is at least 5 days in advance to the due date.

Q: Why can’t I edit my payee’s address?

When adding a payee (or trying to edit your payee later), don’t be alarmed if you aren’t asked for an address to send your payment to. This just means that there’s an existing relationship with the payee and they are paid electronically, or payments are sent to an address that might not match the one they give you on your bill.

Q: How are payments processed?

There are two kinds of payments- electronic and check.
When scheduling a payment to a payee that is paid electronically, please select a send date that is at least 3 days in advance to the due date.
When scheduling a payment to a payee that is paid by check, please select a send date that is at least 5 days in advance to the due date.
When scheduling a payment to any new payee, please select a send date that is at least 5 days in advance to the due date.

Use the calendar widget when scheduling payments to assist in understanding when a payment will be delivered by, based on the send date that you choose.

Q: Are there any types of payments that I cannot make?

Due to legal requirements, the ability to make certain types of payments is limited. Payments to payees outside of the United States are prohibited and may not be issued under any circumstances. In addition, the following payments are discouraged, but may be scheduled at your own risk:
-tax payments to the Internal Revenue Service or any state or other government agency
-court-ordered payments, such as alimony or child support
-payments to insurance companies

Q: When will the funds be taken from my account?

Funds will be debited from your funding account within 2 days of the payment’s Send On date for an electronic payment and within 4 days of the payment’s Send On date for a check payment. Please make sure you have the appropriate funds available in your account. Insufficient funds will result in your Bill Pay account being blocked and all future scheduled payments canceled.

Q: How long do you store my payment history?

One year of payment history is available online for you to view. If for some reason, you need payment information dating back past 12 months, please call us at 409) 763-1271 and we will assist you in retrieving that information.

eStatements

Q:  I would like to switch to eStatements and am currently an Internet Banking customer with a login. How do I do this?

It’s easy! Simply log in to Online/Internet Banking from your computer (upper left corner of our homepage: www.htbna.com), using your unique username and password. Once logged in, move your mouse to the top, middle menu that says “Additional Services” and then click on eStatements from the drop down options. After accepting the disclosure, you can choose which account statements you’d like to receive as eStatements.

When those statements are ready for your view, you will receive an email notification to the primary email address that you have provided to us. Then, the next time you log in, those statements will be displayed in a list format under the same eStatements menu where you signed up. You can then print those statements for your files, if you like, or save them in electronic format to the location of your choice on your computer. Just follow the prompts on the statement itself, once opened. Mailed, paper statements will cease after one statement cycle. Thank you for helping us to conserve paper!

Q: How do I switch to eStatements?  I am not currently an Internet Banking customer.  

From the homepage (www.htbna.com), click on the link in the lower right that says “eStatements” in the Quick Links box. Under the login fields, you will see a link for “first time users”. Click where it says “enroll here”. After reading and accepting the Consent and Authorization, you will see the eDelivery Enrollment form. Complete the form, including the account numbers for which you wish to receive eStatements. This is also where you will choose your unique username and password to later login and retrieve your eStatements, when available. Click “submit” when you are finished.

When statements are ready for your view, you will receive an email notification to the primary email address that you have provided to us. Those statements will be displayed in a list format after you log in under the same eStatements menu where you signed up (click on “eStatements” in the Quick Links box from the homepage). You can then print those statements for your files, if you like, or save them in electronic format to the location of your choice on your computer. Just follow the prompts on the statement itself, once opened. Mailed, paper statements will cease after one statement cycle. Thank you for helping us to conserve paper!